I just placed an order and would like to change it. How do I do that?

Please reach out to info@universalnailsupplies.com as soon as you can. If it's possible, we may be able to make a change to your order. If your order has already been shipped, we cannot make any changes.


I need to cancel my order.

If your order has shipped, we cannot cancel your order. If your order hasn’t been shipped yet, please reach out to info@universalnailsupplies.com to request a cancellation.


I received my order and it was damaged in the mail!

Please take a photo of the damaged polish and send it to us. We can either send you a replacement or we can issue you a refund if the polish is out of stock.


Why did I get an invoice from the carrier?

You received an invoice because of the customs related to your country. This invoice was not sent from us, it was sent as "custom duty fees" from your government. Please be aware that all international orders, regardless of shipping method, may be subject to additional duties, taxes, and customs clearance fees. Duties, taxes, and fees are not included in the prices listed on our website.


Do you ship to my country? And if you do, how much will shipping cost?

In the checkout portion of our website, there is a shipping calculator. If your country is not listed in the calculator's drop-down menu, then we do not ship to your country at this time. If it is included in the calculator, select your country, state, and zip code, and you should get rates for the shipping cost!


The product I want to buy is sold out, will it ever be back in stock?

We do our best to restock items as soon as possible. There may be items that are limited edition which we can not re-order. Please check back on our website every 1-2 weeks to see if the item is back in stock! 


How long does it take for my order to arrive?

In the checkout portion of our website, once you get to shipping, you will see different shipping options. Prices may vary depending on the weight of your package, and service that you have chosen for your shipment method. 

Disclaimer: The buyer is responsible for the use of any products purchased from our store. Some of our products may be a choking hazard, and are not suitable for children. We are not responsible for the misuse of any product purchased from Universal Nail Supplies. 


Does Universal Nail Supplies sells genuine products?

We take pride in being a reliable source of genuine products at Universal Nail Supplies. Our products are sourced from reputable manufacturers and authorized distributors, ensuring our customers receive only the best quality nail polishes, gels, tools, and accessories. Our commitment to upholding these high standards means we offer our clients the finest options available in the market.


Does Universal Nail Supplies sell worldwide?

We are renowned for our exceptional international shipping services, enabling us to sell our top-notch nail supplies across many countries. We deliver our high-quality products straight to your doorstep with our extensive distribution network and efficient shipping services. Enter your zip code while placing an order to check if we deliver to your location.


How reliable is Universal Nail Supplies?

Universal Nail Supplies has a strong reputation for reliability in the industry, thanks to our commitment to delivering high-quality products and exceptional customer service. Customers trust us for our timely and accurate shipping, and our products come from reliable, consistently high-quality manufacturers. With glowing reviews and a history of satisfied customers, Universal Nail Supplies is a trusted choice for all your nail supply needs.


Where do I get wholesale nail supplies for professionals?

If you want to purchase nail supplies for professionals, then Universal Nail Supplies is the ultimate option. We offer a diverse range of top-notch nail products, including nail polishes, gels, acrylics, tools, and accessories. With our unbeatable pricing and vast selection, Universal Nail Supplies is your only destination for all your wholesale nail supply requirements.